Our PayPal account blocked by mistake

[MMarchenko]

Hello!

My name is Mikhail [removed], I'm the owner of FunPay, and I would really like to see at least someone from PayPal read this page from beginning to end.

And although we have been working for a very long time, we decided to use PayPal relatively recently, October 8, 2022, when we opened our company in the UAE. It is extremely important for us to use PayPal, because absolutely all of our competitors successfully use it:

• g2g
• overgear
• playerauctions
• all others

Realizing that PayPal is an unfamiliar means of payment for us, we made it available not to everyone, but only to a certain focus group of our users, which we began to expand over time. Everything was going extremely well and we fully connected PayPal not only for the control group, but for all users of our site, but then a disaster happened: on November 19, 2022, a scammer came to our site who is hacking into PayPal accounts. He did:

• 988 fraudulent payment attempts.
• Successfully passed 170 payments.

He received our services and products, and a day later, PayPal sent us information that, it turns out, all these payments were unauthorized, and the real owners of PayPal accounts are not aware of these payments.

We have a top-notch anti-fraud system (which includes both administrative staff and special algorithms), however, we were not ready for this turn of events: we initially thought that PayPal was a secure system, so all our own security systems have been disabled for PayPal payments.

We have already taken all the necessary measures at the moment, and this situation cannot happen again.

Apparently, the PayPal administration decided that we were somehow connected with this criminal, and decided to block our account without the possibility of unblocking. This is a short-sighted and unfair decision that affects thousands of people - our customers who will no longer be able to pay us.

I would like to emphasize a few points in particular:

1) It is not a problem for us at our expense to return the money for any disputes in PayPal. We are ready to bear any losses.

2) For us, any period of HOLD funds is not a problem, we are ready to expect money for 21 days or 180 days - we have large reserves and this does not matter to us.

3) We don't mind taking on PayPal losses that result from carders and other scammers. We understand that PayPal is an insecure and unreliable system, but we are ready to work with it anyway.

4) If necessary, we can deposit a security deposit of up to 500,000 USD to our PayPal account (just for the peace of mind of the PayPal administration).

5) All of our competitors (like g2g, playerauctions, and pretty much everyone else) use PayPal. Our sets of services are absolutely identical. If PayPal believes that certain services on our site do not comply with PayPal policies, then we may remove them.

PayPal is very important to us, because buyers trust PayPal and want to pay through PayPal, feeling secure. That's the only reason we need PayPal - it helps us grow our company. 

We posted a link to this topic from our website so that everyone who wants to pay us through PayPal can read this message and write a comment to our support.

Reference ID: PP-L-369344468249

[GamesTV0921]

do u know that funpay doesnt sell acounts? accounts sellers its are people that not staff or creators of funpay they getting banned if u report them.

[ICraftPe]

Proofs?

[AlexZeDim]

Well, the first thing which actually you should notice that FunPay is actually a provider of payments in-between couterparties, they doesn't execute and provide the service itself, but takes a responcibility & risk for it — so this is how they make a profit. It's a standart middle-man line of business, there nothing that you could worry about 99% time. Untill...

They face somekind negative-customer-scenario, like every business nowdays, but the numbers are something like 95%5 positive-to-negative customer ratio, which you could also re-check on TrustPilot or so. Of course, those cases also have an impact on fraud-control numbers, but it only proves that it deserves a more close look to this case.

The second this is obvious for everyone, who was any kind of stakeholder or has some expirience in decision-making, when somebody making 1000+ plus transactions in-a-small-moment-of-time or so, that is definetly a sophisticated & well-prepated attack. As a result, seems the FunPay's commerial success has a very 'jelaus' price to pay. Very few people love winners. Maybe a resourceful client, or business-partner, or competitors, you'd never knew it, until it's too-late. But does it Mikhail's fault that his team detect fraud transactions after PayPal team do? Since FP team doesn't know which one PP account are compromised by hackers, and PP - does.

I guess PP support team should take a more close look to this case, since if they will review this case as a 'negative', they will send a negative signal not just for FP but for the whole industry as well.

[xvorost]

PayPal friends, please note the message from these guys!
Their site is reliable and deserves respect, because hundreds of thousands of people actively use their site, they are not connected with fraud in any way, but rather make this world of the Internet safe and clean from this garbage.
I have been using this platform for about 4 years, I have never been scammed, and I myself am a seller on this platform.

[spiceiceice]

Deleted

[Temp20221208c]

I'm sorry that people lose money because of these situations. I use this site myself and am happy with it. I am sure they can and should be trusted.

Unblock their account, they are willing to pay all losses at their own expense.

[Xtempl]

I want to say that the service is very good, not only me, but many other people know this. There have been no problems, deceptions, etc. on the site for 4 years. Personally, I sell on this site. PayPal friends, pay attention to the message from these guys!

[tirionlanisster]

Funpay is full of

stolen accounts
stolen gold currencies
stolen items from other players

owned by Russian citizens, opened the company in UAE to avoid sanctions

They should not be allowed to work with Western citizens and to have acess to Western payment methods. I had to initiate 2 chargebacks for gold and account i bought there, cause real owners opened tickets and recovered their own items. Tried to solve with funpay, but they just closed my account and pretended i am liar. Person who sold me stolen account is still selling on platform.

AVOID FUNPAY=SCAMMERS.

[Temp20221208c]

Stolen accounts, game valuables, stolen items from other players - it happens on any marketplace, imagine that.

"Owned by Russian citizens, opened the company in UAE to avoid sanctions" - first of all, FunPay has a huge team of people from different countries besides Russia. The fact that they opened their company in UAE has nothing to do with what happened.

So what is the point of your post?

[MMarchenko]

Dear friends "Glory_Ukraine" and "randomuser12355", to my previous reply to you I would like to add that more than half of our employees lived in the Ukrainian city of Severodonetsk before the war. Our team came face to face with all the difficulties.

Our team members lost their homes and were forced to leave. I understand you came to this thread from my post on our Discord channel, so you might as well scroll up the #news section to find posts about these spring events.

Therefore, reading you is doubly bitter.

Photo of the house of our employee Oleksiy, he works in the dispute resolution department, perhaps he once resolved your disputes.