Hi @krchope,
Oh no! I'm so very sorry for any difficulties you experienced contacting support. If you still need assistance, you can also contact our customer support teams on Facebook or @AskPayPal on Twitter. While the Community can only assist with general information, you are more than welcome to browse the Community for answers or submit a post of your own in the appropriate topic page for your concerns:
https://www.paypal-community.com/t5/PayPal-Help-Community/ct-p/en-support
Thank you!
Michelle
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
