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If this is an indication of what I can expect in the future, I no longer wish to do business with Paypal. As a person trying to setup a small business where I am at, I will be looking elsewhere for a way to process payments.
I have zero confidence in Paypal now. Taking my money while simultaneously not paying the vendor is straight up theft. If you have an issue verifying that July and Rippa LLC is legitimate you could have fixed that before you took my money–at least then I could have paid direct and avoided this issue.
That trust is gone, and there would have to be a lot to happen before it could be built back up. I think that resolving the issue with July and Rippa LLC immediately is the only first step and I will not accept anything less than that.
PayPal stole my money too by not releasing it July & Rippa LLC aka Ripperverse comics. I knew the product I was ordering was a pre-order. I've done pre-orders with your service before. I expect my money to be immediately released to the company. My decision to continue to use PayPal services will be dependent upon how PayPal handles this situation
I also want to state my DEEP disappointment and dissatisfaction with PayPal for holding my funds from July & Rippa LLC. I am and always was fully aware this was a pre-order. July & Rippa LLC were VERY clear on this. Remove this hold and release the funds to July & Rippa LLC immediately.
I use Paypal for many personal transactions. The idea that Paypal can, without any justification, withhold funds from a seller is shocking.
I ordered this full and well knowing it was a pre-order. It says so on the website. If I did not see the seller's video explaining this, I would have had no explanation for any delays that may occur do to the bad practices of Paypal. This could damage the reputation of small business owners through no fault of their own. This is very bad for any small business that is considering using paypal.
A seller's ability to use paypal allows them to have the ease and security of large vendors for payments. That is Paypal's value-add to sellers. If this is how Paypal wishes to do business, they can expect to be replaced by alternatives. Paypal's ability to work with larger customers and partners comes from their marketshare of smaller businesses. This market is already becoming more competitive. If nothing is done to fix this, and not just this "one off mistake", but the stench it puts on Paypal's reputation, this will hurt their bottom line. If that does happen, I hope the shareholders rediscover this thread to understand how Paypal hobbled themselves while competing against Google and Apple.
Very Disappointed PayPal! Why have my funds that I sent to Rippaverse Eric D. [removed] been frozen? I will now be exploring other options to make online purchases.
I have used PayPal since it's inception. In every other case but this one, my money has gone to the seller in question with no issues. This includes many preorders. Why this is a problem now makes me wonder whether PayPal is a legitimate business or a criminal organization. This looks and feels like theft. I paid for my product. I should be allowed to get it. Eric has done his due diligence and given you the information you asked for. Now release the money. As a side note, this will make me use your product a lot less in the future. I can find better uses for my money than giving it to faceless corporations that care nothing for their customers.
I just want to make it clear to you guys that I did in fact intend and mean to make this purchase. I paid for the ISOM #1 C Cover, and I knew ahead of time that it was essentially a pre-order. I've been informed by the seller via this video [removed] that he does not have access to the money that I sent him for his product. Please let him be able to receive the funds I sent his way for it.
If that's not doable, I would like a full refund so I can use a different payment processor to pay for the first Rippaverse comic by other means.
I would also like to express my dissatisfaction that Paypal is not releasing the funds that were paid to Eric [removed]. I paid with full knowledge that this was a pre-order for ISOM #1. I expected that he would get access to the funds which I was attempting to give him. To not give him access to those funds is not right especially given other "bigger" companies can offer pre-orders and those funds are available to those companies. You all need to do better.
Same for me. I know this is a pre-order. I sent my money to Eric [removed] and not PayPal. Release the money as it is not yours