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I've been a PayPal customer since 2006 and made two payments to Eric [removed] for the Rippaverse. I heard he has not received any of the payments that customers have sent through PayPal. I demand that MY money be released to Eric [removed] immediately so I can receive the products I purchased.
I am disappointed that PayPal finds it amusing to restrict the operations of a successful African-American entrepreneur in his efforts to establish a black-owned, small business that delivers high-quality content and product to consumers, both domestically and internationally.
If this is not resolved by Friday, I will cease using PayPal and will ensure that others know not to trust this "Service" with their hard-earned money, especially Black-owned small businesses.
How do I open a dispute with a seller when a purchase goes wrong?
If the account is limited you can demand away but unless its unlimited you would need to open a dispute to get a refund.
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.
I purchased a known pre-order product from [removed] & Rippa LLC through PayPal.
PayPal is concurrently withholding access to MY money from above mentioned business.
The ONLY solution to this "issue" is for PayPal to change its "policy" and remove their embargo against this small business.
If the account you sent it to is limited then paypal will not change their policy just for you and others that sent to that person.
So if you want your funds back open a dispute and then send them to him another way?
Paypal won't release the money they have for Rippaverse pre orders. I sent the money to him not Paypal. So the money isn't for Paypal's to hold onto
Thanks for all responses guys. Keep complaining and don't use Paypal even after they release the money.
Same for me. I made a purchase through Rippaverse, knowing it was a pre-ordered product. Please process my payment as you would any other payment and provide the seller access to the funds I paid for the product.
How do we actually lodge a complaint with Paypal? Their website does not provide an appropriate mechanism for this.