Call service rep: No english, No collegue available, no manager available, HUNG UP.

[ierosadopr]

As an Expat living in Germany, I just called customer service for an issue that is time sensitive. After having to deal with the no-english option robot, I was redirected to a call service representative. I asked - in my very basic german - if he could please speak english of if he could direct me with someone who could. He replied: "No". I asked then for a manager, given my time-sensitive issue. He replied: "No, have a nice day" and hung up.

Seriously, Paypal? Amazing customer service. OBVIOUSLY ZERO ESCALATION PROTOCOLS AND HENCE AND EXTREMELY POOR CALL CENTER SERVICE.

[kernowlass]

@ierosadopr 

1.

?  Ask on here.

2.
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.