Adding insult to injury - PayPal communication needs improvement

[nrg_svr]

Just posting this snippet from the e-mail I received yesterday about the Canadian debit card I have being 'cancelled'.

Here's what PayPal had to say:

We've received your request to close a PayPal Business Debit Mastercard® tied to your account. There are several possible reasons this card may have been closed, including: 

• You reported your card lost or stolen
• You recently activated a replacement card
• A replacement card with a new card number was sent but never activated

If you believe this action was done in error, please contact us as soon as possible at 1-866-888-6080

[nrg_svr]

So, apparently, as per the e-mail, I had requested the card to be cancelled.

I did call. The number I called couldn't help and had to transfer me to a different department. Then they got on this line and advised what really went down. And since I didn't receive the original e-mail in March, this was total news to me.

And the e-mail announcing that the card was cancelled was pretty aggravating and WASTED my time on hold trying to get to the bottom of things.

I thanked the person on the phone on PayPal's behalf - for finding yet ANOTHER way to make sure they lose my business.

Probably close to $20,000 in PayPal fees paid since joining.

Glad the marketplace has responded with a plethora of other options!

NO REWARD FOR MEDIOCRITY!!

And yes, I will be contacting a federal ombudsman in Ottawa to see if they can handle a complaint against PayPal. It's time for some consumer rights to come first over corporate greed.