Account setting problem

[palkajal]

There is one website that give my monthly payment through PayPal. But they are unable to pay. What should I do now?

[PayPal_Olivia]

Hi @palkajal,

I'm sorry to hear that you've been unable to receive a payment from the website in question. Have you received payments before? If not, you may not have completed all the steps to receive money. If that has been completed and you're unable to receive payments, it is possible that there is another reason that the sender cannot send the payment, in which case that sender will need to contact customer service for troubleshooting. It is best to make sure that you're set up to receive before asking them to check their side, however.

I hope this helps.

Olivia