how do i cancel recurring payments/ subscriptions?
Sam_Confused
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Posted on
Apr-28-2011
01:56 PM
I have made a payment to a company and they have taken my purchase as authorisation to make subsequent payments without my say so. How can I cancel this?
2 REPLIES 2
PayPal_Wayne
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May-06-2011
08:27 AM
Hi there Sam_Confused,
Cancelling subscriptions is easy enough
Here’s how to cancel a subscription or recurring payment:
- Go to www.paypal.co.uk and log in to your account.
- Click ‘Profile.’
- Click ‘My preapproved payments’ under ‘Financial Information.’ (Don’t see this step? Follow the alternative set of instructions below.)
- Select the merchant whose agreement you want to cancel and click ‘Cancel.’
- Click ‘Cancel Profile’ to confirm your request.
Or
- Go to www.paypal.co.uk and log in to your account.
- Click ‘Profile’ near the top of the page.
- Select ‘My money’.
- In the ‘My preapproved payments’ section, click ‘Update’.
- Select the merchant whose agreement you want to cancel and click ‘Cancel.’
- Click ‘Cancel Profile’ to confirm your request.
I hope this information helps you
Wayne
graphitegrafix
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Dec-01-2013
05:37 AM
Hi Wayne
I have this same problem (cancelling a payment) i'vr tryed to follow what you say but i can not find any cancel button, am i blind, stupid or what.
Thanks for any help
G.G.
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