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how do i cancel recurring payments/ subscriptions?

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Sam_Confused
New Community Member
Posted on

I have made a payment to a company and they have taken my purchase as authorisation to make subsequent payments without my say so. How can I cancel this?

2 REPLIES 2

how do i cancel recurring payments/ subscriptions?

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PayPal_Wayne
Moderator

Hi there Sam_Confused,

 

Cancelling subscriptions is easy enough

 

Here’s how to cancel a subscription or recurring payment:

 

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile.’
  3. Click ‘My preapproved payments’ under ‘Financial Information.’ (Don’t see this step? Follow the alternative set of instructions below.)
  4. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
  5. Click ‘Cancel Profile’ to confirm your request.

Or

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Select ‘My money’.
  4. In the ‘My preapproved payments’ section, click ‘Update’.
  5. Select the merchant whose agreement you want to cancel and click ‘Cancel.’
  6. Click ‘Cancel Profile’ to confirm your request.

I hope this information helps you

Wayne

how do i cancel recurring payments/ subscriptions?

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graphitegrafix
Contributor

Hi Wayne

              I have this same problem (cancelling a payment) i'vr tryed to follow what you say but i can not find any cancel button, am i blind, stupid or what.

                                            Thanks for any help

                                                                           G.G.

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