Refund

NormaH1
Contributor
Contributor
My Granddaughter (6) purchased a game through google play on my tablet without my knowledge and I have been charged £45 for an annual subscription. Can this be cancelled/refunded.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@NormaH1

 

Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > and under "manage upcoming payments" top left of page second option down is pre-approved payments.

But the initial payment i expect you have to pay, suggest you change your password.


Advice is voluntary.
Kudos / Solution appreciated.
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