Negative paypal balance but my card is set up?

aMandilore
Contributor
Contributor

I have a recurring Netflix and Lootcrate charge every month that's supposed to pull from my credit card which is on file with paypal. My credit card is paid off in full every month. For some reason this month my paypal account is negative and I'm not sure why. I have been using paypal for years with this payment and haven't done anything differently lately with it. The credit card works fine, i used it today. I also have my bank account on file with paypal so I'm not sure why it didn't go through.

 

I'm going to try to fix this with just transferring money and I guess canceling my recurring charges since i have NO idea why this failed.

 

My big question is, will this get reported on my credit? 

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi @aMandilore

 

Apologies for the delay and welcome to the community. We would suggest checking the funding source associated to these billing agreements and updating it if required.

 

Here's how:

  1. Click ‘My money'.
  2. Click 'Update' beside 'My pre-approved payments'.
  3. Select the ‘Merchant Name’ for the Billing Agreement you want to change.
  4. Click ‘Change’ under ‘Payment Method’.
  5. Select your preferred back up payment method and click ‘Save'

In relation to any credit reports, PayPal would not pass your information externally. 

 

Siobhan

 

 

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