How do I cancel a direct debit on PayPal?

jakedark
New Community Member

I have a direct debit being paid to a website for membership through my PayPal and I'd like to cancel it but I can't find the option to cancel it on PayPal or the website, can anyone help?

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11 REPLIES 11

aymeexx
New Community Member

I am having the same problem!!

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aymeexx
New Community Member

Did you manage to find out how to do it?

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PayPal_paula
Moderator
Moderator

Hi all, 

 

Here’s how to cancel a subscription or recurring payment:

 

  1. Go to www.paypal.co.uk and log in to your account.
  2. Click ‘Profile’ near the top of the page.
  3. Select ‘My money'.
  4. In the ‘My pre-approved payments’ section, click ‘Update'.
  5. Select the merchant whose agreement you want to cancel and click ‘Cancel’.
  6. Click ‘Cancel Profile’ to confirm your request. 

I hope this helps both of you

Paula 

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joannecook11
Contributor
Contributor

thank you as you has just help,d me how to re send money  when it goes in error  joanne cook

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colinpatrick
Contributor
Contributor
Spoiler
 

In certain circumstances the option is not given to cancel a subscription/direct debit.  This would therefore indicate customer services have to be contacted?

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EmbryoEnt
New Community Member

Great help, Thank you!

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paulboariu
New Community Member
Thank you very much 🙂
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Dougie1
Contributor
Contributor

Thanks very much found it difficult to cancel until I read your step by step guide. Thanks again

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Mmina
Contributor
Contributor

Hi, after going on my pre-approved payments’ section, i cannot find the ‘Update' button or how to update. please ehlp. Paypal had took over 6 pound of my account just in last 6 days.

Thanks

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