Cancelled billing agreement, company kept delivering boxes to me.

liamt
New Community Member

Hello,

 

I was signed up to receive weekly food boxes from HelloFresh.

 

I requested to cancel, but nothing was done and the next week I got another box.

 

I therfore cancelled the PayPal billing agreement so no payment method was on the account, but they continued delivering. I presumed this was an error, and binned them.

 

Since then, I have had a debt agebncy contact me for the money - do I have a case that these should not have been sent if no billing method was associated with them?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@liamt

 

Cancelling the 'payment' does not end the contract, you needed to cancel with the company as well.


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