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Automatic payments have been suspended.

New Community Member

Automatic payments have been suspended.

Hi,

 

For some reason a recurring payment to a subscription service has been suspended. I checked my emails and found the confirmation in my junk mail. Unfortunately I clear my junk mail regularly, so any previous emails about the suspension have likely been deleted. Is there a way I can check the suspension details, and even restore the payments?

 

Let me know if you need more details.

 

Thanks!

 

Craig

2 REPLIES 2
Highlighted
Moderator

Re: Automatic payments have been suspended.

Hi CraigRussellArt,

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

I would recommend contacting the merchant directly to find out why the service has been suspended. I'm afraid we would not receive a reason why the merchant would have decided to do this.

 

- Siobhan

Highlighted
Contributor

Re: Automatic payments have been suspended.

I have an entry in My Pre-approved Payments list that tells me my payments have been stopped and it says I need to reset my PIN, but I dont know how to retset my pin, or which pin might be worth checking to see if you have the same problem. . . hope this helps