The rates ARE WRONG. To get the Commercial rate you just have a bulk rate license for each person, Paypal cant offer a bulk rate because the funds come from each person's own account. This is a major glitch with Paypal and they dont seem to be able to do (or want to do) anything about it. I made 4 phone calls yesterday and finally got a CSA that was at least willing to listen to the problem even though she couldnt do anything about it. She did read back to me what she was sending on to her supervisor as the problem and suggested solution.
Paypal has downloaded the WRONG file from Pitney Bowes. I am not sending any FC packages via Paypal until they have the problem fixed. I am opting to pay the additional .66 for a manual DC rather than have all my packages come back or have my customers have to pay the shortage when the pkg is delivered.
The rates for priority are correct, at least for small flat rate boxes but they have the FC all **bleep**ed up.
Sending emails to PP wont do anything. You need to call and complain and make sure they send the problem on to the supervisor. I plan on calling again today and asking for a supervisor at the beginning.
This isnt the first time PP has had incorrect rates on shipping. When USPS first offered a difference in price between PFR envelopes and PFR small box it took them months to get it right. They still dont have regional A or B boxes available, you have to go the USPS Click-N-Ship to print those.
