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Package Size drop down no option for the new Flat Rate Padded Envelope

Contributor

Package Size drop down no option for the new Flat Rate Padded Envelope

I'd like to know if PayPal is working towards including the new Flat Rate Padded Envelope option in the drop down menu for Priority Mail Package size.

 

Thanks

12 REPLIES 12
New Community Member

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

I really hope that they are, I use them a lot for my business!

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

I agree--I ship a lot of the new padded flat rate envelopes and it NEEDS to be an option for printing labels in multi-order shipping.

Please Paypal, get on this quickly!

Suzanne in TX

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

Yeah, and LEGAL FLAT RATE TOO!  I just got packages returned and lost $20+ in shipping charges to reship them!  Smiley Mad C'mon Paypal! 

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

OK--everyone!  I called and talked to a Paypal rep yesterday (1/25/12) and he said this was the first time he had heard about this sort of issue.  He mentioned that enough people call and complain, that perhaps Paypal will check into adding what we need.

Get on the phone, folks!

Suzanne in TX

 

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

Suzzane, for the benefit of others, would you kindly post the tel number you called, so that we can all call the same number with our complaint.

Thanks.

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

Seriously?  We have to call them for them to update shipping options to be compliant with USPS?  That is kind of surprising since Ebay/Paypal is a multi-billion dollar company where half of the equation is sellers shipping items!

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

Me again--just login to Paypal and scroll down to the bottom of the page--click on "Contact Us", then scroll down to #2 Find Answers Here, and choose Call Us.  A Web PIN will be generated and use it when you make the call (only good for 60 minutes).  I called the Customer Service number and can't remember if I had to choose a certain department--seems like it was just a general support person.  Give it a try and post about what you find out.

S in TX

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

Thank you Suzanne, I have also Email them and I'll post their response when I get it.  To do this... log in to your account, click on Contact Us, click on Email Us and on the Topic drop down select 'Business Solutions' and on the Sub Topic select 'Other Business Resources' and tell them there is no option for the Flat Rate Padded envelope and to fix the problem.

Contributor

Re: Package Size drop down no option for the new Flat Rate Padded Envelope

OK... here is the response I received from PayPal which pretty much temporarily resolves this issue:

 

Thank you for contacting PayPal Customer Support. My name is Keith and I am happy to assist you.

We receive our rates and shipping options directly from USPS. As soon as USPS provides us with more shipping options, we will be able to provide these options to our customers. In the mean time, you may be able to access more options by visiting USPS.com directly - you can now use your PayPal account to pay for shipping at USPS.com.

Sincerely,
Keith
PayPal Customer Solutions Support Specialist
PayPal, an eBay Company

Original Message Follows: ------------------------

customer message:     
>Topic: 'Business Solutions'
>Sub Topic: 'Other Business Resources'
>message: 'With the new USPS shipping rates effective January 22, 2012 the PayPal drop down menu for selecting the Priority Mail Flat Rate Package size does not include the NEW option for Padded Envelope and the new option for Legal size envelope.
>
>Kindly let me know if you are going to fix this problem with the existing drop down menu.'