Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
How can I delete old and erroneous shipping address options that appear during check-out?
I just called paypal and they were able to clear them out for me. Just mention that you want the addresses from the checkout that 3rd party vendors may have attached to your account.
Log in to PayPal
click My Account
click Profile (from the drop down menu) choose Add or Edit Street Address
You will see options to the right of each address
Make the correct one your "home" address (it will say 'make home')
Then you can click 'remove' beside all the incorrect ones to get rid of them
Happy to Help
I would like to delete these old addresses as well. Do we really have to call PayPal? The options that Sunnydaze outlined do not come up under my Profile tab, I am only able to edit my home address. Has PayPal enabled us to edit these old shipping addresses yet?
Don't actually "click" on Profile. All you are doing is hovering your pointer on 'Profile' without clicking on it. When you hover over it with you pointer you will see several options drop down. From those choices you want to 'click on' add or edit street address. Then your addresses will come up and you can see where it says 'edit or remove'. Do the necessary corrections and make the one you want to keep your "home" address. You definitely have the same options as me and everyone else, I just left a detail out, about the hovering part. Instead of clicking on profile you just hover to get that menu. Hope this clears things up.
I too have been experiencing this, but not through eBay purchases. Through other site purchases where I use paypal, and it's not with all sites, only some. They give me a long list of old addresses that don't exist anywhere. I've never even used these addresses with the site in question. And when I go to select the right one and hit ok, it reverts back every time!
I wanted the addresses gone so that they wouldn't show up any longer. The method that Sunnydaze described didn't take me to those erroneous addresses. I ended up calling PayPal and they removed them for me. It was a hassle but at least they are gone. I confirmed with them that this was not an issue that I could clear up on my own. That is a poor setup.
Believer, did you try the revised directions where you just 'hover' your pointer on profile and then click on add or edit addresses from the drop down menu? It works every time for me and I changed them without any trouble. I'm sorry it didn't work for you, I thought I made it easy to follow. Try doing it just by logging in to Paypal and not during a checkout maybe that's the difference, I wasn't checking out a purchase, I just logged in for the main purpose of getting rid of an old address.
I also have this same problem. Just to reiterate what other posters have said, the old addresses do not show up anywhere in account options. I only see them during a Paypal checkout, and there's no option to remove them at that time. I will try contacting Paypal.