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payment error :S

hii!!

I can not complete my payment on ebay, everything is fine until I came to "confirm payment", I can not make the payment, my account has money, and I have 3 days with this problem

When ITS supposed to be confirmed it Appears:
  * Your request not could be processed at this time
We Were Not Able to process your payment.
Please contact PayPal customer service for further assistance.


 

thanks(:

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vanquishedangel
vanquishedangel New Community Member
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We were not able to process your payment. Error Code #10417

Hi I have added my ebay ID to paypal and now it still isn't working.  I just bought something a few minutes before and it worked, but now the new item won't go through.

 

Here is the item I cannot pay for:

 

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&_trksid=p4340.l2557&rt=nc&nma=true&item=280681067182&s...

 

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nylons77
nylons77 Contributor
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Re: We were not able to process your payment. Error Code #10417

 I may not be getting the same error code not sure really but I have cleared all history cache cookies etc so the wasn't the problem as ebay instructed then I was told to pay from paypal directly and this is the message that I got

The PayPal site is currently experiencing technical difficulties with our credit card processor. We are working to solve this problem as quickly as possible. If you would like to Send Money, please fund your payment with your PayPal balance, PayPal Credit or bank account. If you would like to use your credit card, please return to the PayPal website later to complete your transaction. We apologize for any inconvenience this may cause. so the real question is when is this going to be fixed so I can let my seller know and please don't give me the pad answers or send me to a different thread paypal is messed up fix it.

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PayPal_Lilly
PayPal_Lilly PayPal Employee
PayPal Employee
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Re: We were not able to process your payment. Error Code #10417

Hello nylons77 & vanquishedangel,

 

One of our Moderators, Andy addressed this issue in this post.  This information should help!

 

Lilly

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bjp
bjp Member
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Re: payment error :S

I have had the same problem yesterday but only tried to pay twice.

 

I then checked my paypal account to find that two payments had been sent to the seller.  The purchase does not show as a purchase on My eBay also I did not get an email from eBay to say that I has won the item. I have contacted eBay and got a standard reply that did not address my problem at all. I have sent a follow up but no reply yet.. 

 

Have you checked your paypal account to see if payment has been taken from you?

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Posts: 3
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Re: payment error :S

Yes, I have the mail telling me that I won this item, but I can pay, when I confirmed the payment it gives me error code #10417 and I searched and answer for this, and I found that I needed to see my source of funds but I can't find them! Do you know where is that?

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hunter-bobby
hunter-bobby Member
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Re: payment error : 10417

When trying to pay for something, I keep getting the error 10417, when will this be fixed?  I notice others are having the same problem. 

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Re: payment error : 10417

this is what I found:

 

Thank you for contacting PayPal regarding the error message your 
customers have been receiving when they try to purchase an item from you
through eBay.

We are aware of the intermittent error 10417 in the eBay
checkout flow. We are currently working to get this resolved. Please
request the buyer to send the payment using the PayPal checkout flow.

To send money for an eBay item from your PayPal account, please complete
the following steps:

1. Log in to your account at https://www.paypal.com/
2. Click the 'Send Money' tab.
3. Click 'Pay for eBay items' subtab.
4. Click the 'Pay' button in the 'Action' column.
5. Review the payment details and click "Continue".
6. Review the details of the payment including the 'Source of Funds'.
If the payment that you are sending exceeds the amount of funds in your
PayPal account, you can click the 'More Funding Options' link to change
the source of funds for the payment.
7. Click 'Send Money' to complete the payment. To change any
information, click 'Edit'. Please note: If you edit your payment
details, the funding source will return to the default method of
payment.

If you don't have a PayPal account, simply enter your credit card
information during your purchase payment flow.

If it has been more than 7 days since the auction closed, please follow
the below steps.

1. Log in to your account at https://www.paypal.com/
2. Click the 'Send Money' tab.
3. Fill out the form.
4. Select 'Goods Other'.
5. Click 'Continue'.
6. Review the details of the payment, including the 'Source of
Funds'. If the payment that you're sending exceeds the amount of funds
in your PayPal account, you can click the 'More Funding Options' link to
change the source of funds for the payment.
7. Click 'Send Money' to complete the payment. To change any
information, click 'Edit'. Please note: If you edit your payment
details, the funding source will return to the default method of
payment.

We appreciate your patience and understanding regarding this matter, and
wish you continued success on PayPal.

Yours sincerely,
PayPal

but i cant see my source of funds, not even the details of payment, when Im in step 5 I click continue, and it takes me to Sign in, and I signed in, and i went to confirm paymet :smileyfrustrated: can you help me?

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nima
nima New Community Member
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Error Code #10417

plz help all the time same message and i dont know why?????????????

 

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jjjingle
jjjingle New Community Member
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error code #10417 What is wrong?? My credit card is paid in full?

Will someone please help me?  My credit card is paid in full, but I cannot pay for my item via Paypal.  I have been using this card on my Paypal account for quite sometime.  In additon I am a "verifiied" user.  What do I need to do?  Thank you

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