urgent plz help --- i am not able to revive money to my papal from up work

amrmohamed
Contributor
Contributor

every time i withdraw money to my paypal the process fails and  get this email 

Hi Amr,

Your payment of $5.66 via PayPal account failed, and the money has been credited back to your Upwork account. Review your payment method information.

In order to ensure minimum disruption to your account, we have placed a pause on your scheduled payments. Please click here to edit your payment methods and re-enable your schedule. If you are still having trouble with your payments, please Contact Support.

 

 

 

 plz help ,  is receiving  money needs to activate something before it happens

or what's wrong ? 

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6 REPLIES 6

kernowlass
Esteemed Advisor
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@amrmohamed

 

Have you enabled your UK paypal account to be able to receive dollars?


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amrmohamed
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@kernowlass wrote:

@amrmohamed

 

Have you enabled your UK paypal account to be able to receive dollars?

 

 

no i didn't ,   actually i don't know how to do this


 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@amrmohamed

 

Go and click on this (>) icon next to your balance and select 'manage currencies' from under the pop up box. Then add USD as a receiving currency from the drop down box, your funds should then hopefully appear.

 

I can give you more advice on converted them to sterling or spending them if you need to know so post back.


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amrmohamed
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first thanks for your effort  @kernowlass
sadly that wasn't the issue , i came across to up-work page that were deducting similar issue , as they said u need to confirm ur credit card by decdcuting 2-3 $ and give it back etc, 
when i open  my paypal account, i have found that the card was added , when i try to confirm it it gives me this message
This card is not accepted. Please use a different card.
  i have checked that i have money in my accounts  (2-3 $)
but when i just gave a deeper look i have found that i linked debit card not credit card
and i dont know if this was causing the issue , and how paypal could accept it as credit when its actually debit ,,anyway
 
 my main question is -does reciving money to paypal from any site ,,,needs my credit card to be confirmed  or not
 

 

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kernowlass
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@amrmohamed

 

You do need a credit card to confirm your paypal account.


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amrmohamed
Contributor
Contributor

i cant receive money until i confirm my card by linking it with a credit card

is that true 

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