Hi mj34,
Thank you for your post and welcome to the community!
If your account is verified but you are unable to receive payments, you could check your Resolution Centre and see if there is any pending issue waiting for your action. If there is no open case and your customers cannot pay you, it might mean that the issue concerns their side and not yours. In that case, you could ask them to provide you with the error message that they face and the contact our Customer Service.
If you would like to call in, you can find the correct phone number for your country by clicking Help & Contact at the bottom of the http://PayPal.com homepage and then clicking Call customer support. After you logged in, the system will give you a one-time passcode which is unique number identifies you when you call so we can provide you with better service
Hope this helps!
Martina
