"Pleaes confirm your card number Visa x-8521"

weetu
New Community Member

First, there is a typo, "Pleaes" which made me think I've logged in to some phishing site. Please, correct it ASAP.

 

My problem is:

I'm trying to send 20 pound to my friend. PayPal wants to verify my identity and asks me my card number Visa x-8521.

After completing the card number, 8 numbers without spaces. next page appears. Green checmark with text  "Verified".

 

Then the original page appears again. Sum of money, currency, recipients's email address.

Next page:

 

Pleaes confirm your card number

Visa x-8521
 
this takes place over and over again.
I called your help line (Dublin) and got following advise:
 
-clear browser cache and cookies (Firefox).
-try again after an hour.
 
So, I've tried that but same rat race takes place.
 
Do I have to delete my account totally? I've been using PayPal for years and made dozens of purchases.
 
Kai
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@weetu

 

Contact customer services.


Advice is voluntary.
Kudos / Solution appreciated.
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