buyers card not working to pay for item?

[srobins1995]

I have recently sold an item an sent invoice to persons email address due to not having a paypal account. But buyers is saying her card is not working! Is there any other easy way of payment? Any advice is grateful plz? Many thanks.x

[PayPal_Conor]

Hi srobins1995,

Thanks for posting!

It sounds to me like like might be a problem with your Buyer's card, rather than an issue with your PayPal account.

As a result, do you think your Buyer would consider contacting us through one of our other social media channels? That way we could pull up his/her account on our side to find the root cause of the problem.

We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!

I hope this advice helps srobins1995 and have a great evening 

Conor