Why is money not in my Paypal account and they don't have a record of it when searching?
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I got an email from Paypal (def paypal) to say I received money from a person (that person has been contacted and payment confirmed) but it is not in my account. I have tried to follow instructions on paypal website- didn't work. I tried telephoning paypal - numbers do not work on my mobile. My phone number is English mobile but I am calling from abroad (Spain). I cannot contact Paypal. Very confused and very upset. This person has confirmed money been sent and has sent it before. Don't know what to do now. HELP!!!
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What does it say next to the transaction in SENDERS paypal account?
1. Completed.
2. Pending
3. Unclaimed.
4. Unclaimed with a cancel option.
Secondly ask them to confirm what email address they sent to and make sure there was not a typo anywhere so the payment would go to someone else.
Thirdly was the payment sent in your currency or theirs? If theirs is your paypal account set up to accept that currency.
Advice is voluntary.
Kudos / Solution appreciated.
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