Reply
Olduser1
Olduser1 Member
Member
Posts: 4
Kudos: 0
Accepted Solution

Unable to Receive Funds from other PayPal accounts - error message re website

Recently my PayPal account cannot receive funds from other PayPal account holders . When other account holders attempt to send funds they get an error message - see below;
- This recipient accepts PayPal payments only through their website. To complete this payment, please go to their website and follow their instructions, or email the recipient for instructions.

I am now embarrassed by these messages as I appear to be unreliable.
I then have to request funds and I get the feeling others are unsure of my ability to pay etc


Right so I dont have a website just a standard account with PayPal and have had for 15 years without issue.

And Yes I have raised this with PayPal over a week and no response to calls /emails

 

Any ideas whats happened?

0 Kudos
lizgrisham1990
lizgrisham1990 Volunteer Advisor
Volunteer Advisor
Posts: 382
Kudos: 53

Re: Unable to Receive Funds from other PayPal accounts - error message re website

Log into your account, navigate your mouse over "Profile" and click "More Options"

Then on the left you see "My Selling Tools" click that.

Scroll down that list to the category "Getting paid and managing my risk"

and change your settings to accept all payments there.

Olduser1
Olduser1 Member
Member
Posts: 4
Kudos: 0

Re: Unable to Receive Funds from other PayPal accounts - error message re website

Thanks for a speedy reply, I've checked the settings and unchecked the one for Block Payments from users who:
Initiate payments from the Pay Anyone subtab of the Send Money tab.

 

 

Does this look correct?

 

Hope this works

0 Kudos
lizgrisham1990
lizgrisham1990 Volunteer Advisor
Volunteer Advisor
Posts: 382
Kudos: 53

Re: Unable to Receive Funds from other PayPal accounts - error message re website

That sounds right, it should be there in the options, I have never sold from a website! If it don't work let me know, i'll experience around a bit!

Olduser1
Olduser1 Member
Member
Posts: 4
Kudos: 0

Re: Unable to Receive Funds from other PayPal accounts - error message re website

Liz, I am now receiving payments - thanks to your advice.

 

Thats the real benefit of the user community- quite why the Pay Pal team on the call centre coudn't fathom these option settings I don't know.

 

Thanks again for your help

 

Regards

 

 

0 Kudos
lizgrisham1990
lizgrisham1990 Volunteer Advisor
Volunteer Advisor
Posts: 382
Kudos: 53

Re: Unable to Receive Funds from other PayPal accounts - error message re website

Your Very Welcome! When I Solve a members problems, It put a smile on my face and makes me feel good about being part of the community.

0 Kudos
skipper11121
skipper11121 Member
Member
Posts: 1
Kudos: 0

Re: Unable to Receive Funds from other PayPal accounts - error message re website

hi, i cannot view the more options bit on my profile, please help someone has payed me £70 and has sent me an email with pictures of proof he sent the payment but i have not recieved anything, please help me

0 Kudos