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I have just sent money to a friend and subseqently received a text message from 62226
"[PayPal] A -£this is the correct amount GBP transaction with This is the correct name on this is the correct date was marked suspicious. Please reply "1" if authorised or "2" if not authorised"
I then received 2 more, with a slight change from £ GBP to $ USD.
It has all the rights details in it.
However if you search on Paypayl.com and search in the help for 62226, no results are returned.
In the app there are no warning messages
And in Summary the payment is Completed.
I have ignored the texts.
So, has anyone come across this and had an answer from Paypal?
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If all of the details within the SMS are correct, this would be a fraud alert via PayPal. In accordance with PayPal security practices, when a transaction has been deemed as suspicious or otherwise potentially fraudulent, you may be contacted to verify the transaction(s) in question.
You are safe to answer the SMS and authorise the relevant transactions, provided you made them. Please remember never to provide any personal details via SMS, as PayPal would not ask for such information through text message.
If you need an additional reassurance on this, please feel free to contact a PayPal representative on 0800 358 7911 to assess these transactions further and perform the authorisation over the phone.
Please note; if these fraud alerts from PayPal remain unresolved, this could result in either a reversal of the said payments and/or an account limitation if there are serious security concerns.
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If all of the details within the SMS are correct, this would be a fraud alert via PayPal. In accordance with PayPal security practices, when a transaction has been deemed as suspicious or otherwise potentially fraudulent, you may be contacted to verify the transaction(s) in question.
You are safe to answer the SMS and authorise the relevant transactions, provided you made them. Please remember never to provide any personal details via SMS, as PayPal would not ask for such information through text message.
If you need an additional reassurance on this, please feel free to contact a PayPal representative on 0800 358 7911 to assess these transactions further and perform the authorisation over the phone.
Please note; if these fraud alerts from PayPal remain unresolved, this could result in either a reversal of the said payments and/or an account limitation if there are serious security concerns.
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I got one of these but the amount was $ instead of £ and since the advice was only respond if the details are correct I haven't done so. The payment was an ebay purchase so don't see any reason why this should be a suspicious transaction so not sure if to ignore it or call Paypal to find out what's going on.
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Hi @Kharley90 and everyone,
The text message you received is likely from PayPal. In situations where the system detected some level of risk but not enough to decline the payment, you might be sent a text message as an alert that there was a payment made, with an option to immediately report the payment as unauthorized if you did not make the payment. If you did not make the payment, you can respond with a 2, or you can visit the Resolution Center to dispute the payment by logging in to your PayPal account from PayPal.com. If the payment is authorized, you can reply with a 1 to help our system be sure that the activity is not actually a problem, but you can also ignore the message. Responding is preferable and may help prevent declines in the future is similar transactions are made, but it is not necessary for the transaction in question.
If your mobile service carrier does not offer unlimited text messaging or charges for messages to short numbers such as the one from which you received the message, there may be charges from your cell service carrier to send a message back. PayPal does not charge anything for the text message. You always have the option of going directly to the PayPal website to act instead of sending the text message, but please make sure that you do not follow any links in a text message that you receive, as messages that claim to be from PayPal but have links are likely to be fake messages.
I hope this helps clarify!
Olivia
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