Sender says he has paid me but I've not received a confirmation email or money

deeceulan
New Community Member

Someone sent me some money 36 hours ago, they have a transaction ID but I haven't received an email to say that the money is in my account and the money isn't in my account nor is it pending. The sender says he has a confirmation email from paypal, unfortunately they cannot tell him when it will appear.

 

Does anyone know what my next move should be please?

 

Thanks

Dee

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

Double check the email address the buyer paid to and make sure there was not a spelling mistake.

 

Also is it showing as completed in his paypal account or unclaimed with or without a cancel option?


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deeceulan
New Community Member

Thanks for your prompt reply. I've already asked him to check the email address but I shall now ask him to check his account to show the status of the transaction as you have suggested.

 

Many thanks so far

Dee

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rolorolo4
Contributor
Contributor

that happen to me paypal had a old email just phone them and they will sort it out for you and make surd your ebay account has your right email as well

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