Refund

Dmatrix0025
New Community Member

1. Item did not come as described

2. Asked for refund

3. Got refund approved but the email said, "it will be refunded to paypal"

4. I did not use paypal
5.My card number also has changed within the week of the purchase due to my bank sending me a new one.

 

I tried contacting paypal and ebay but paypal would never answer and Ebay kept telling me different things.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Dmatrix0025

 

If you funded the original paypal payment to the seller with a debit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account but takes up to a week to process through to the bank (paypal say allow 30 days but I have never waited longer than a week for mine).

 

As long as both old and new debit cards belong to the same bank account then there should not be a problem.


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