Hi Danni, Have you sent this payment via the "friends & family" option when you sent the money to them. Could you ask if they have the payment on their activity on PayPal they may need to accept the payment from you.
I was once a victim of circumstance, but i was told to call this number for help......+13467040024, i did, i got my money back immidiately after abided by the terms and condition given, you can reach out to them right now too, but the fact is call is not allowed because their are lots to atttend to i guess, but text afterall ok.
