Hi Mrfairley,
Welcome to our Community 
I noticed you're yet to receive a response to this post from one of our other members.
For technical issues like this, it's probably best to reach out to us through one of our other social media channels. That way, we could pull up your account on our side to investigate this further.
We are available 24/7 to answer private messages sent through our Facebook page (http://goo.gl/4BO8de) and respond swiftly to any tweets directed towards @AskPayPal!
Would you consider sending us a quick message so we can help you here Mrfairley?
Conor
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
