Payment

Govind
Contributor
Contributor

This thread is regarding a friend

 

There was a payment being sent to him, it said it would arrive in 24 hours. It has been about 3-4 days and it reads 'Paid' but on the balance it does not show the correct amount?

 

http://prntscr.com/6lrj48

 

If someone could help it would be very helpful

 

Best regards

 

Aaron.

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3 REPLIES 3

PayPal_david
Moderator
Moderator

Hi Givind,

 

Welcome to the Community!

 

The screenshot that you provided to us says invoice received for $45.00 and it says paid. That looks as though someone sent your friend an invoice for $45.00 and they have paid $45.00 to them through their account.

 

Do you know if your friend had received an email from PayPal advising that this person had sent them an invoice?

David.

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Govind
Contributor
Contributor

This is another screenshot: http://prntscr.com/6kyd1o

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PayPal_Siobhán
Moderator
Moderator

Hi Govind, 

 

In this case it is best if you ask your friend to reach out to PayPal directly. This way we can look into the account details and help advise on this issue. Here' s the best number to call 0800 358 7911.

 

Siobhan 

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