Payment pending - email address issue

[Majikblankit]

Hello, I have recently changed my email address on paypal.  All ok, however I didnt change my email paypal address on eBay, so I have payments which are floating and I cant get to them.  I know its my fault for not updating my paypal address on ebay, but is there any way I can get to my payments? I am stuck??? can any one give me some suggestions?

I have tried to send separate payment requests from paypal but my customers tell me that payment has already left their accounts, so if the money has left their accounts and it is NOT in mine, then where is it?

Hope someone can help, thanks in advance

Michellex

[kernowlass]

Its actually the email addy on your AUCTION that counts. Next time you list an item for sale change the email addy during the listing process and check everytime.

Firstly can you add that email addy to your paypal account, as you can have up to 8 on the one account.
If you can add and verify it then the payments should come through.

If not then you need to contact your buyers and ask them to see what it says in there paypal accounts either:


1. Unclaimed with a cancel option.
2. Unclaimed.
3 Completed.


If its:
Unclaimed with a cancel option.

Then ask them to cancel the payment but tell them that it will take a few days to go back to their funding source if they funded their original payment with a debit or credit card. Then get them to use the "send money" > Goods option and pay to your email address. Tell them DO NOT use the ebay option or it will direct them to ebay checkout and the same thing will happen.

Unclaimed.

If there is no cancel option then the buyer will get their money back automatically 30 days after paying if it remains unclaimed. If it changes to completed they need to come here for advice. You will need to sort out between you if you want to still go ahead with the sale or cancel it.

Completed.

If its completed then come back for more advice.

Also to help you sort things with your buyers you can pull their contact info if its an ebay transaction. Go to advanced search top of ebay pages > contact member left column > fill in the details and ebay will send you an email with their telephone number.