Payment getting declined at the client end

Garima
New Community Member

One of my client is sending payment and that is not getting transferred into my paypal account. I checked with the local customer care and they have confirmed everything is fine at our end. The message that the sender is seeing in his transaction history is

"Declined Payment by my email id". The payment never got reflected in my paypal account and hence question of declining that does not exist.

 

What could be the reason and whom do we approach, the customer care at the sender end or one at our end?

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1 REPLY 1

PayPal_Siobhán
Moderator
Moderator

Hi Garima,

 

Sorry to hear this, it sounds like the issue may be from the senders end. When a payment is declined there are many reasons e.g the card issuer is not authorising the transaction. 

 

Maybe best to ask your customer to reach out to us directly and we'll be able to advise further.

 

Siobhan

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