cancel
Showing results for 
Search instead for 
Did you mean: 

PayPal refused payment but money has still come off my account

Options
Stupot1992
New Community Member
Posted on

Hello,

 

I have just tried purchasing something online using my paypal account. I had £0.00 in my paypal account so funds come from my debit card. When I clicked send payment I was sent to an Error page saying there is a problem. However the money has still come off my bank account. Any ideas?

1 REPLY 1

PayPal refused payment but money has still come off my account

Options
PayPal_Jessica
Moderator

Hi Stupot1992,

 

Welcome to the Community Forum!

 

That seems strange. If the payment doesn't appear as Completed in the transaction history of your PayPal account, no funds should have been taken, unless they were temporarily placed on hold by your bank. Did you check with them?

 

If you need us to follow up, please contact us via Facebook: https://www.facebook.com/PayPalUK or Twitter: @AskPayPal

 

Thanks,

 

Jessica

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.