Money sent not displayed in Summary or Activity

Corncol
Contributor
Contributor

Is there a problem currently ongoing ?

 

I've sent money to a family member and normally it immediately shows up in Summary and Activity.

However, this time my balance has changed but there's no notification and the recipient hasn't received it yet

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23 REPLIES 23

minty1
Advisor
Advisor

Hi Corncol

 

It seems others are having the same problem so maybe?

 

Call ppal direct dont select any options hold on until u speak to someone

Might be a wait if other people are worried too?

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Corncol
Contributor
Contributor

Ok. I've sent them a message and i'll wait. I sent two lots now just in case and one is showing but the other isn't.

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PayPal_Conor
Moderator
Moderator

Hi Corncol & minty1,

 

I hope you don't mind me jumping in here.

 

This is a known issue and I've just responded to a similar post about this: http://ow.ly/SnzIE

 

Our engineers have been engaged and I'm sure it will be resolved soon 🙂

 

Conor

 

 

 

 

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minty1
Advisor
Advisor

Hi Conor

 

No I dont mind at all

Thanks for letting me and others know can spread the word nowSmiley Happy

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PayPal_Siobhán
Moderator
Moderator

No problem @minty1 , we will pass your thanks onto Conor 🙂 

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suzarae
New Community Member

Just so everyone is aware, it's still not resolved as of today, September 8, 2016.  I'm currently holding items that should be shipped because the payments are still not available from paypal, even though the buyer sent the money.

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JRM27FF
New Community Member

I am also seeing this today with a few transactions.....they were sent as money to friends option.  The EBAY transactions are appearing. 

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PayPal_Siobhan2
Moderator
Moderator

Hi Guys, 

 

Thank you for contacting the PayPal Community Forum. 

 

If you are still having this problem can you please contact our Customer Support Team by phone, they may also ask for screenshots of the transactions not appearing. 

 

Thanks - Siobhan 

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Saiyan
Member
Member

This has just happend to me but I can not contact customer support by phone as my phone is broken 😕

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