Instant payment email received, balance changed, no transaction visible

[Alan_rafut]

Hello,

As it states in the subject... I received instant payment email, my Paypal balance changed accordingly but no transaction is visible. What can I do?

Best regards,
Alan

[PayPal_Anna]

Hi Alan_rafut,

Thank you for posting and welcome to the Community Forum!

I'm sorry to hear about the challenge. I suspect that your transaction filter is preventing you from seeing the transaction. Please change the filter option to 'All' - this should help.

We're here if you have any questions.

Anna