Instalment plan has not worked, keeps saying PAYMENT SKIPPED

enuk
Contributor
Contributor

Hi.  I put together a paypal instalment plan for a new customer.  4 Payments over 4 months, with an initial deposit before send the products she wanted.

 

The deposit was paid no problem using the instalment plan.  Fast forward 1 month and when her second payment is due I get a paypal email saying PAYMENT SKIPPED try again in 5 days.  That one skipped too.  Now we are in month 2 and same thing.  

 

Client has refused to reply to any email or letter written to her and she has now blocked off facebook too.  She now owes me nearly £400!!

 

I thought paypal would protect us sellers for things like this 😞  I assumed that paypal would automatically deduct the money from her bank like a direct debit.

 

So am I out of pocket or is there a way for me to report her to paypal for fraud??

 

Help!!!  Thanks 🙂

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