Hello qpFAMO!
Thank you for your post and welcome to the PayPal UK Community!
I am sorry to hear about this experience. If you are having an issue with a payment the first thing is to review your account history in detail. I would recommend to check your account history via the desktop version. In other hand, you should also review your card statement to see if the payment is actually completed in both platforms and it was not a simple temporary hold. If you have done this with no success, the best thing is to contact with our customer service and they will be happy to review this issue with you when at the phone.
You can locate our contact phone at the bottom of your local PayPal site via the Contact tab.
Hope this helps,
Carlos
