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Help! I don't think this is fair :(

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Sihaamnur
New Community Member
Posted on

I received a £25 voucher from eBay I was so exited and placed a few bids !

i won all 3 bids and I checked out and paid extra £11 for postage and £25 was detected 

everything was going well until they asked me to pay again 

I don't know what PayPal did to stop the transaction or why but it's so unfair 

I spoke to eBay 100x and they blame it on PayPal 

what can I do

my items didn't go threw and only £11 went threw for postage but no item

please help

1 REPLY 1

Help! I don't think this is fair :(

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PayPal_Sophie
Moderator

Hi Sihaamnur,

 

Thanks for posting on the Community Forum and sorry to hear about your experience.

 

It does sound like your initial payment attempt was not successful, which can happen for a few different reasons. One of the most common payment stoppage reasons is that our internal security system triggered, which would have prevented the transaction from completing.

 

As we don't have access to view the full details of your account through the Community Forum, I would advise contacting Customer Support directly so we can review this and see what exactly happened. Once you have done this, we'd be glad to investigate further and help with this.

 

You can find our contact details by clicking the 'Contact' option at the bottom of any page when logged in.
 

Thanks for your understanding

Sophie

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