Haven't received item, payment pending...?

SJN18
Contributor
Contributor

I ordered a case for my tablet and have yet to receive it. Tried to call the seller and it says number not recognised. Came onto paypal to get a refund and it says payment pending. What does this mean and will the money still be taken from my account?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

When you pay a company/website rather than an ebay seller or individual then it is always pending until that company processes your order and captures the pending payment.

 

If they don't capture that payment then it is released back to you 30 days after paying.


Advice is voluntary.
Kudos / Solution appreciated.
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SJN18
Contributor
Contributor

Okay that's good news at least! Will have to find another case and request a refund if they ever decide to ship the other one. Thanks for your help. 

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