Hi, Today I've noticed that most of my notification of payment received emails haven't come through. I've checked my account to see if the email was changed or if the email option was turned off but all fine my end. Email provider seems fine as other messages are coming through and not appearing in spam. PayPal server issue or am I just special?
I am not receiving notifications for about 10% of the customer purchases. It's not that they are just not showing up at the client (Thunderbird). The lost emails are not even making it as far as the web mail server at my host, inmotionhosting.com.
Awhile back I lost ALL of the confirmations that I had sent a refund. That has never returned.
I can understand that this is causing frustration. I am afraid that we are notr able to help you here as we would have to have your account details and go from there. I would advise to contact us on Twitter @AskPayPal, Facebook UK or you can click on the 'contact us' link at the bottom of each page. Our specialist will be able to help you or if needed they can escalate this for any further review.
I hope we can get this resolved for you very soon.
I am also having this problem. I clicked the 'Contact Us' link at the bottom of the page but it goes to a webpage that says "Does Not Exist"!
We have received 2 payments that we have not had notification of. Our customers pay extra for faster delivery, which can't happen if we're not notified immediately!
Sometimes it is PayPal's fault, and sometimes it is not. Email systems on a whole are inherently unreliable. Many things unrelated to PayPal can cause your notifcation emails not to arrive. For example, your email host could be having technical problems. The email could also be misclassified as spam and rejected by your host. I recommend that you not only rely on the notification emails to discover new orders. Also, match the order totals at the end of the day to make sure you haven't missed anything. I think this is the best way to handle these kind of problems.
