my website charges in GBP, but paypal charges my buyers in USD. Help!

rubbershark123
Contributor
Contributor

My website is set up to charge buyers in £ GBP.  However, when the transaction goes through to Paypal, it charges in $USD, therefore I lose money on every transaction.

 

I have been through every menu option trying to find an answer, with no luck.

 

I emailed Paypal about this, who replied telling me to ring a number, which was an automated message which was of no use whatsoever.

 

Has anyone else had this issue?  Does anyone have any ideas how to resolve this?

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3 REPLIES 3

MTS_MichaelL
PayPal Employee
PayPal Employee

Your store is either not sending the currency_code to PayPal or is sending currency_code=USD.

 

Example: https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&business=example%40email.com&amount=1&currency_cod...

 

Remove the "currency_code=GBP" from this link and see how currency changes.

 

What shop are you using?

 

Michael

MTS

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rubbershark123
Contributor
Contributor

Im with photostore and have priced everything in pounds it all works fine untill I get to paypal and it turns out in usd

 

 

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MTS_MichaelL
PayPal Employee
PayPal Employee

The currency is missing or incorrect in the call your store is sending. Without testing it and/or seeing the admin side it won't be possible to help you. You should consult the shop provider, as they may already be aware of an issue that's causing this.

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