Hi,
The company I work for has a small online shop which uses drupal/ubercart/paypal to process orders but we have run into a problem with one customer.
She has rung in to say that she recieves this error message "Your PayPal guest user access has expired. As a guest user, you had a chance for a limited time to get to know how PayPal works. You can continue to use PayPal by creating a full account. Signing up is free and easy."
She doesn't want to sign up to Paypal but wants to buy a book... I thought that this was possible.
I can't really find anything on the internet about this happening on a live site only this on a sandbox. https://www.x.com/thread/42732.Where the answer was to change email addresses... I cannot get her to do this!!
I also saw on another website this:
Using the PayPal Payment Gateway
Please note: The Take a view site uses the PayPal Payment gateway to process all entries. PayPal allows users to use either a credit card or their PayPal account. They call this type of transaction "Guest User Access"
Paypal allows this type of transaction a maximum of 10 times on any website, for a specific email address, or credit card number, before requiring the user to open a PayPal account. This is beyond our control.
If you see the message below you will need to open a PayPal account to enter the awards:
"Your PayPal guest user access has expired, As a guest user, you had a chance for a limited time to get to know how PayPal works. You can continue to use PayPal by creating a full account. Signing up is free and easy."
I know that she has not ordered from us before but she has tried no more 6 times to order this book. I don't want to lose customers because of this.
Can you help in any way? I've been searching for two days now. Correct and up-to-date support information seems to be really hard to find for Paypal.
Thanks
Justine
