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Payment received different on mobile app to browser login

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captaincallum
Contributor
Posted on

 

So I sell something on my website for £37.20. When I glance at my PayPal app, the amount is £35.74, but the amount shown on a browser login is £37.20.

 

Balance remains the same.

 

Are PayPal automatically deducting the bank commission from the transaction "appearance" and displaying that on my App?

 

Seems some inconsistency here. It's either £37.20 or not..?

 

Thoughts anyone?

 

Callum.

1 REPLY 1

Payment received different on mobile app to browser login

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PayPal_Sophie
Moderator

Hi captaincallum,

 

Thanks for posting on the Community Forum about this.

 

It sounds like the amount showing on the app is the amount you received minus the fee that we would charge for receiving a payment. I'm sorry for any confusion caused by this and will pass your feedback along to the relevant people here.

 

Hope this helps!

Sophie

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