I wonder if anyone can confirm what PayPal customer support told me yesterday in that the Payments Standard account no longer offers the payee from an e-commerce website checkout the ability (or even the option) to accept payment without a PayPal account. He told me that the Pro account is now the only option that accespts card payments and that the Standard option is account only. When I questioned why PayPal are still offering non-account card payment options as part of teh Standard account, he iformed me that the website was "out of date" and the information was no longer correct. Astounding!
When I informed him that this is false advertising in effect, he agreed and said there was nothing he could do as "the powers that be have made the decision to change the specification". When I asked why it had changed, he said that "you can still use a [debit / credit] card but the user's card details, useage/spend amount, geographical location and even IP address would all be accessed by the payments processor and if they didn't meet the minimum criteria the card would be declined! When I pointed out to him that the pay by card option had disappeared, his reply was "yes that could be a challenge, couldn't it. But may I say that sometimes it shows and others it doesn't..." Wow!
Useless customer servce. Subsequently, we got nowhere.
Has anyone else experienced this issue with Payments Standard and if so does anyone have resolve?
Your input is appreciated.
Yikes ..... That's a new statement, sorry have not heard that.
The Credit Card Option seems to be alive an well for Payments Standard from what we know.
There can be various reasons the option may not be available, below is how the process is designed to work:
Thanks Snowshoe, fantastic repy. Alas, having checked everything you detailed we still have no option to purchase via debit or credit card. We are UK based and I have not seen this issue previously which is why I trawled through the help pages and susequently contacted PayPal. Everything you detailed does indeed ring true but doesn't work for us... oh well, back to the drawing board on this one. Cheers.
Sorry, I can't think of anything else at this point, if you checked everything in the previous post and can't find anything wrong, I'm a bit stumped.
Assuming you have a verified UK Account (has to be Premier or Business), and the credit card option is enabled in your account, and you're "not" using Express Checkout, it should be there. One thought, is your site hosted in the UK?
Can you provide a link to your site so we can take a look at the PayPal Checkout page?
Certainly. The link is http://www.beathe-ec-cigarettes.co.uk. It's an opencart store so you may have to put a test order through it using Guest Checkout.
Any input is very much appreciated
oops... sorry, typed it wrong!
Thanks, went thru the process, yep .... no credit card option. I'm guessing that the cause is something simple. Perhaps having another set of eyes go over your PayPal Profile settings would be helpful. In addition, I would also check with the Opencart community and/or any support that is available, there may be a setting within your cart that needs tweaked