How to add international shipping cost

[Mehts]

Hi,

I currently have some products for sale on my website and shipping costs depending on the price of the product. 

I recently had an order placed from germany but obviously the shipping cost for germany would be more than within the UK.

Please could you advise on how I could add international shipping costs?

Thanks

[JenHill]

There are loads of posts on forums complaining that there is no way to do that. US customers can adda n amount for international shipping, but as far as I know there is no way to do this from the UK or Europe. I looked into this a while ago and ended up increasing my postage costs then offering a discount for UK orders (I have a lot of international orders). It is not ideal! 

[dave_woolley]

I have a similar query to Jen about giving a discount automatically to local customers.

Most of our orders will be international, so the plan is to add a flat shipping charge for those orders, then offer the discount to local buyers, but not sure how to set this up to calculate this discount based on location.

Any suggestions?

[RodP]

Has anyone managed to find out how to do this? I have recently received orders from Germany and Czech Republic, but buyers have only "paid" the UK postage (currently "free"). I have clearly stated on my website that postage is free to UK postcodes ONLY and that overseas buyers must contact me before ordering so that I can advise them of the shipping cost. Unfortunatley, this is being ignored in many cases, so I have to send the customer an invoice for the missing shipping cost.

Surely, PayPal's programmers can address this problem - eg  "if delivery address is not UK, then add £?? shipping charge" or even "if delivery address is not UK, then tell buyer to contact seller for shipping charges. Order not processed".

As we all live in a global market place, it would make sense to have the ability to create a table of charges according to delivery country (and also to include a list of countries not shipped to!)

Rod

[AngelaB]

I have the same problem and have been told today that there is an option on the Postage Charges page but I cannot find this option so maybe only available in the USA.

At the moment I have to send out additional invoices and sometimes they are not paid although the goods have already been paid for.

All very amateur and should be addressed by PayPal -  how to bring some pressure??

[PayPal_Conor]

Hi AngelaB,

I've just responded to your other post about this here:

https://www.paypal-community.com/t5/Selling-on-your-website/International-shipping-charges/m-p/99285...

Would you consider contacting us on Twitter or Facebook so we can discuss what's happening in more detail?

That way, we can pull up your account details and take it from there 🙂

Conor

[AngelaB]

Hi - thank you - I have posted the question on your Facebook page

[AngelaB]

I am based in the UK.  I have PayPal Standard as my shopping cart on my online website.

I would like to be able to offer International postage options as well as the current UK postage options but cannot find any link on the postage charges set up page to do this. I see that International postage is offered on the US PayPal setup - where can I do this on the PayPal UK site?

I have looked in the PayPal help section but cannot find any relevant answer.

Your help would be greatly appreciated please. AngelaB

[G2merch]

Hello,

I've just asked pretty much the same question: https://www.paypal-community.com/t5/Selling-on-your-website/How-to-add-HTML-code-for-item-price-drop...

I find the Paypal help pages a real pain to use, much of what I need to know seems to be archived, and only to be found by random Googling. The fact that you appear to be able to achieve this with drop down menus when using hosted buttons, but not through individual code is very frustrating.

Anyway, I'm probably going to go for the sledgehammer solution. That is, either have three add to cart buttons for each item (labelled UK, EU and Rest Of World), or have three separate pages for selling merchandise on my site. The latter would probably look cleaner, but rely on customers selecting the right one before buying anything.

Why Paypal refuse to fix this when by all accounts the code has already been written for US customers is just inexplicable.

Piers.