Etsy sale - buyer wanted different address than paypal address. how can he change it?

rosarubia
Contributor
Contributor

Hello. I have just made my first etsy sale and I don't want to keep client waiting. He paid with paypal and an address came up for label-printing. He requested in etsy conversation for me to send it to a different address. I wrote to him and told him he needed to add this new address to his paypal address list, so that I could print a label. He has done this, but I don't know how to access it. First address still appears on label printing instructions on etsy. What can I suggest to the client?

Login to Me Too
1 REPLY 1

snowshoe
Frequent Advisor
Frequent Advisor

Check your PayPal Account profile setting to see if on your end, you are requiring a "confirmed' address meaning the billing and shipping address must be the same.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.