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Confirmation of order???

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pysart07
Contributor
Posted on

Hi, when a customer purchases, PayPal tells the customer that they have received the payment, but is there any way can confirm the order via  PayPal to satisfy them that not only has their money been taken but I have received the order and it is being processed? Reason being, I have quite a few customers phone to say " PayPal have taken my money, but I have not received anything from you!"

1 REPLY 1

Confirmation of order???

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PayPal_Rachael
PayPal Employee

Hi pysart07,

 

Thanks for posting about this.

 

I'm afraid there isn't an additional way on PayPal for you to confirm to the buyer that you have received their order. It may be something you could build into your website so that an email is triggered to say you are processing the order. 

If a buyer does contact us though, we tell them that a completed payment means that you have received the money through and should process their order. 

 

Rachael 

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