Hi, when a customer purchases, PayPal tells the customer that they have received the payment, but is there any way I can confirm the order via PayPal to satisfy them that not only has their money been taken but I have received the order and it is being processed? Reason being, I have quite a few customers phone to say " PayPal have taken my money, but I have not received anything from you!"
I'm afraid there isn't an additional way on PayPal for you to confirm to the buyer that you have received their order. It may be something you could build into your website so that an email is triggered to say you are processing the order.
If a buyer does contact us though, we tell them that a completed payment means that you have received the money through and should process their order.