Adaptive Payments Parallel- Major Issue with Credit Card Users

EventClinics
Contributor
Contributor

Application: Adaptive Payments, Parallel 

We are unable to accurately process charge card transactions on our live website. There appears to be a bug in PayPal that is throwing error codes on live site.

 

Use Case Error: When Guest User pays via charge card recievers who contain both a list of verified and unverified users, all payments and notifications are made but an INCOMPLETE Status is reported that triggers a false: "Your payment can't be completed. Please return to the participating website and try again".

This is a serious bug because it tells the Site User to resubmit the transaction when their credit card has already been charged.

We have confirmed that while the User Sees the Error message their Charge card is indeed charged and the transaction occurred. We  want top fix this issue immediately- we do not want to be accused of transaction fraud.

Speculation: This error only shows up with the combination of a Guest user and verified/unverified recipients. All other use cases work fine. The combination of the Guest User and unverified recipients seems to be throwing the false message even though the transactions complete properly.

Please be aware how Adaptive Payments handles unverified receivers (Users who do not have a PayPal Personal Premier or Business account AT THE TIME OF TRANSACTION). In the case of unverified recipients, they are simply notified via email that someone has send them money and they are required to set up an PayPal account to access their funds.  This functionality works.

 

It is the Error Message that is the problem.

 

Any insight on how to fix this would be greatly appreciated.

 

Thank you!

 

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1 REPLY 1

PayPal_Sophie
Moderator
Moderator

Hi EventClinics,

 

Welcome to the Community Forum! So sorry to hear about the issue you're having with the error message showing when your users are trying to send a guest transaction.

 

As the issue you're describing is of a technical nature, I would recommend filing a ticket at our Merchant Technical Support site www.paypal.com/MTS immediately.

 

If you don't receive a response to your ticket in due course, you can tweet the problem and ticket number to PayPal MTS on Twitter @PayPal_MTS. Our colleagues will be delighted to help with this issue.

 

Hope this helps,

Sophie

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