wrong email address on listing

carolineb9483
New Community Member

Oh dear, I have got myself in a right old mess on Ebay. I dont sell much on ebay at all (probably 3 times a year) I changed the email addrees my paypal is linked to about 6 months ago, not realising I should have changed it on Ebay to . So now I realise (after googling the issue) that I have listed something with the wrong email address for payment, the buyer has paid and I dont have the money in my paypal account. What on earth do I do about that? Any help appreciated!

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3 REPLIES 3

minty1
Advisor
Advisor

Hi carolineb9483

 

Try adding the email address u have on your listing and see if the money comes thru to your ppal as u are allowed up to 8

 

Remember to check the emasil address on future ebay listings

Revise any active listings now, if they have bids u will have to cancel the bids first

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carolineb9483
New Community Member

Thank you. I have just tried that and it has sent a confirmation email to that old email address and unfortunatly I am locked out of that one as it was so old. So I cant get on to click the confirmation. (I changed my paypal email address last year and didnt realise the impact it had on ebay) CAn I get the buyer to cancel the payment and resend an invoice with correct email do you think?

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minty1
Advisor
Advisor

Yes if they have the option to cancel the payment

Since it has already gone to your old email address and u cant access it it might not be returned to them until after 30 days

 

U can contact  ppal direct they will help u access the old acc

Call but dont select any options hold on until u speak to someone or https://www.facebook.com/PayPalUK and @AskPayPal for Twitter

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