refund

[inga2012_2012]

Hi, I made a refund to a customer last week, but on the system it still show as pending. I really do not want to receive a bad feedback because the customer is unable to receive that refund I made. Please help! Many thanks, Inga

[kernowlass]

@inga2012_2012

A seller can only issue a refund via funds in their paypal balance or an echeque.

So if its an echeque it has to clear through from your bank account > paypal > and then it is credited to the buyer and the hold lifted.