refund- fundspending/onhold in paypal

Tut55
New Community Member

Hi can any one help I have a customer on eBay getting very agitated because I haven't issued her with refund but when I'm going on pay pal to issue the refund their funds are being held/pending how do I go aboutnthe refund ,?

 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

Is this part of a dispute? If so then you should be still able to refund via the resolution centre.

 

If not contact customer services and ask them to release the held funds back to the buyer.

 

Click on the words "Contact" at the bottom of your paypal account summary > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

 



OR have you considered contacting Customer Service via Facebook or Twitter?

It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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